Seeking entrepreneurial head of operations to join our team to help take our service to world class level as we scale up
Are you entrepreneurial, someone who cares about people, don’t mind getting your hands dirty and looking to do something big?
We are China Admissions, an investor backed online platform for international students to apply to Chinese Universities. We partner with 150 top Chinese universities, and have over 180,000 registered students.
We are growing fast and looking for a head of operations to help upgrade our student experience to world class level as we scale up.
Your Objectives
In the first 6 months you will have the following objectives.
1> World class Service and NPS from 60 to 80+
Upgrade our student experience to world class level.
The old way of applying to university sucks. We seek to WOW students with service so stunningly good they can’t believe it.
This means replying to questions with the speed of Elon Musks SpaceX rocket, 99%+ admissions success rate, and solving the days problems before we’ve had time for breakfast.
You will be responsible for managing and tracking metrics, coaching our admissions team and overall management of our admissions.
2> ⚡️Automate our admissions process.
Work with our tech team to ensure that students are fully informed through our platform, can use it easily and don’t need to contact us. It just works. Making the process as automated as possible.
3> Set up our admissions ready for take off.
Work with our recruitment team to increase our applications processing rate from 1000 to 3000 per year while maintaining world class service quality. This means hiring, training at least 2 new people, managing, motivating team and doing what it takes.
Working environment
We are a multinational team based in Beijing. In our team we have some of the most talented people in the industry who are dedicated, ambitious, have high standards, and are great fun to work with and learn from. Together we are continually pushing and helping each other to grow.
The salary is competitive, with full social insurance. You’ll be surrounded by the best people in the industry – a smart and fun team to work with and learn from. We have a results oriented culture with flexible schedule with national and international travel opportunities.
Our management system is using OKR’s where we all have our own monthly targets (like those 3 above) that align together and we help support each other to reach those targets.
We need someone with the ability to communicate to a high level in English. An international and open mindset is a must. Chinese language, knowledge of tech, entrepreneurial interest or experience is an advantage but not necessary.
We value mindset and attitude over specific skills. We highly value the ability to learn, being open minded, caring about others with a service mindset and a full stack, get stuff done attitude. We expect you’ll have a track record of going above and beyond, and standards of excellence.
As we are a startup it is important you can think in a “Full Stack” way, and are able to think about the work from multiple angles and can have a wide range of skills (or be looking to learn related skills) such as digital marketing, international recruitment etc.,. It also helps to drive improvements in other areas of our business.
Being tech savvy, marketing experience, entrepreneurial interest or experience is an advantage. We highly value the ability to learn, being open minded, caring about others, and service, and a get stuff done attitude.
It is important that you have high standards, good attention to detail and can help to push each other and the team to improve and be better.
The next step
Sound interesting to you? We’d love to hear from you
Shoot us an email at [email protected] with your CV and we’ll set up a time for a chat